FAQ
Frequently Asked Questions
Q1.What is the difference between Azabudai Clinic and Toranomon Clinic?
They are two clinics operated by the same medical corporation, each with a different role.
The Azabudai Clinic centers on orthopedics and is also actively engaged in regenerative medicine for joints (PRP, stem cells, etc.). Acupuncture and moxibustion are also offered at the Azabudai Clinic. General orthopedic consultations are also available under health insurance.
The Toranomon Clinic is dedicated to Self-Pay Treatment, focusing on regenerative medicine, examinations, IV Drips, and aesthetics.
If you are unsure which to visit, please consult us by phone. We will refer you between clinics as needed.
Q2.Can I use health insurance at the Toranomon Clinic?
It cannot be used. All treatment at the Toranomon Clinic is Self-Pay Treatment (paid in full by the patient). It is also not eligible for the High-Cost Medical Expense Benefit system.
If you wish to receive an insurance-covered consultation, please visit the Azabudai Clinic (orthopedics). Those who first wish to receive insurance-covered care for knee or lower back pain are generally directed to the Azabudai Clinic.
Self-pay treatment may also qualify for the medical expense deduction, so please keep your receipts in a safe place.
Q3.What happens during the initial consultation? How much does it cost?
For Self-Pay Treatment, the initial consultation fee is 5,500 JPY (tax incl.) and follow-up consultations are free. A doctor will listen to your symptoms and wishes, check your condition with ultrasound or other examinations as needed, and then explain treatment options and costs. You do not need to decide on treatment on the day of your first visit.
If you receive insurance-covered care at Azabudai Clinic, the insurance initial consultation fee is charged separately.
Q4.What is the difference between stem cell therapy, culture supernatant, exosomes, and PRP?
Stem cell therapy involves taking a small amount of fat from your own abdomen or elsewhere, culturing and multiplying the stem cells it contains, and then returning them to the body by joint injection or IV drip. Culturing takes approx. 2 months. Stem Cell Conditioned Medium is the fluid in which stem cells were cultured, with the cells removed; exosomes are tiny particles contained in it. It contains no cells themselves. Our IV drip is offered under the name " Exosome IV Drip." PRP is a concentrate of platelets from your own blood, prepared in the clinic and injected on the same day as the blood draw. Conditioned medium and exosomes use preparations not approved in Japan, so information on their sourcing and safety is explained on each treatment page.
Q5.How often should I receive intravenous (IV) infusions?
As a guide, once or twice a month. We adjust the interval to your condition and goals, such as when fatigue has built up or before an event. Because ingredients and recommended intervals differ by type of drip, at your first visit a doctor will ask about your health and any medications, then suggest the content and frequency. IV drips are available with the same content and at the same price at both Azabudai Clinic and Toranomon Clinic.
Q6.Are aesthetic treatments also available? Do you offer facial PRP?
Aesthetic treatments are offered at the Toranomon Clinic. We provide botulinum injections, fillers such as hyaluronic acid, skin regeneration injections, thread lifts, pico laser, chemical peels and MesoJet. PRP for the face is available at the Toranomon Clinic as "PRP Skin Regeneration Therapy". It is Self-Pay Treatment in which PRP made from your own blood is injected into the skin, priced at 197,000 JPY to 253,000 JPY (tax incl.). Redness, swelling or bruising may occur after injection. The number of sessions and intervals are proposed after assessing your skin condition.
Q7.Can I receive only examinations?
Yes, we also accept appointments for examinations only. AGEs measurement, blood vitamin and mineral tests, blood NAD⁺ test, gut DNA test, Epiclock test, body composition measurement, and more are available regardless of whether you receive treatment. All examinations are Self-Pay Treatment, with an initial consultation fee of 5,500 JPY (tax incl.) plus the fee for each examination. The number of days until results are available varies by examination, and a physician will explain the results.
Q8.Can I consult with images or data from another clinic? Do I need a referral letter?
Yes, you may consult with us. Bringing MRI or X-ray images taken at another clinic (on CD-R, etc.), radiology reports, and blood test results will help the consultation go smoothly. You can visit without a referral letter. If you do not have images, the physician will examine you and, if necessary, arrange an MRI at a partner imaging facility.
Q9.What payment methods are available?
We accept cash, credit cards, QR code payments, electronic money, and bank transfers. Overseas residents may also pay by international remittance. For high-cost treatments such as stem cell therapy, please feel free to consult us about paying by bank transfer.
Q10.How do I change or cancel my reservation?
To change or cancel a reservation, please call us (03-6277-6112, reception 10:00–18:00, except Sundays and public holidays). This number is shared by both clinics. If your plans change, contacting us early makes it easier for us to offer another date and time.
Q11.Is there parking? Please tell me how to get there.
Both clinics have paid parking in the buildings where they are located. If you come by car, please use it.
The Toranomon Clinic (Shiroyama Trust Tower 2F) is a 3-minute walk from the Kamiyacho MT Building Exit of Kamiyacho Station on the Hibiya Line, a 5-minute walk from the Izumi Garden Exit of Roppongi-itchome Station on the Namboku Line, and a 9-minute walk from Exit 13 of Tameike-sanno / Kokkai-gijidomae Station on the Ginza, Namboku, Marunouchi, and Chiyoda Lines.
The Azabudai Clinic (Azabudai Hills Tower Plaza 4F) is directly connected to Kamiyacho Station on the Hibiya Line, about an 8-minute walk from the station to the clinic. At Azabudai Hills parking, the amount you pay at our clinic can be applied directly toward the parking fee.
Q12.Can I just consult before deciding on treatment?
Yes, you can visit just for a consultation. The physician will examine your current condition and explain possible treatment options and costs. You do not need to decide on treatment that day. A consultation incurs an initial consultation fee of 5,500 JPY (tax incl.).